Because our cross stitch patterns are delivered instantly, all digital download purchases are final and cannot be returned, exchanged, or refunded.

If you're having trouble accessing your files or believe you've received the wrong pattern, please don't hesitate to reach out. We'll be happy to help make things right so you can get back to stitching as quickly as possible.

Due to the nature of our products, all sticker sales are final. We are unable to accept returns, exchanges, or offer refunds on sticker purchases.

If your order arrives damaged, incorrect, or there's an issue with your purchase, please reach out to us within 7 days of delivery. We'll be happy to work with you to make it right.

We carefully package every order with love and aim to have it ready to ship within 1–3 business days.

Once your package has been dropped off with the carrier, delivery times are determined by the shipping provider and may vary based on your location and any carrier delays.