Shipping Policy
Thank you for shopping with Ariel Marie Treasures! Please review the information below so you know what to expect after placing your order.
Processing Times
Physical orders are carefully prepared and packaged before being shipped. Please allow 3–5 business days for your order to be processed before shipment.
Processing times do not include weekends, holidays, or shipping transit times.
During sales, new collection launches, or holidays, processing times may be slightly longer due to increased order volume.
Shipping
Shipping rates and available shipping methods are calculated and displayed at checkout based on your order and delivery location.
Once your order has been shipped, delivery times are determined by the shipping carrier and are outside of our control. Carrier delays, weather, holidays, and other circumstances may affect estimated delivery dates.
Tracking
If tracking is included with your selected shipping method, tracking information will be provided once your order has shipped.
Please allow time for the carrier to scan your package and update the tracking information.
Incorrect Shipping Addresses
Please double-check your shipping address before completing your purchase.
Ariel Marie Treasures is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update it.
Lost, Delayed, or Damaged Orders
Once a package has been transferred to the shipping carrier, delivery is outside of our direct control.
If your package appears to be lost, significantly delayed, or arrives damaged, please reach out with your order information so we can help determine the best next steps.
International Shipping
International customers are responsible for any customs duties, taxes, import fees, or other charges that may be required by their country.
International delivery times may vary, and packages may experience additional delays while going through customs.
Digital Products
Digital cross-stitch patterns and other downloadable products are not physically shipped.
Your digital files will be delivered electronically after your purchase. If you have trouble receiving or accessing your files, please contact us for assistance.
Questions About Your Order?
If you have any questions about shipping or your order, please reach out. I’m always happy to help!
